Joon has a free cancellation policy. You'll receive a full 100% refund even for last minute cancellations.

You have up to 3 months after your pickup date to request a refund.

You'll be refunded to the same payment method you used for your booking.

We process approved refunds within 10 business days.

Once the refund is issued on our end, your bank or credit card provider can take up to 15 business days to issue the funds back to your account. It can also take longer if you're with a non-Canada or non-US bank. If your refund hasn’t appeared after 15 days, please contact your bank directly and ask about pending refunds on your account. You can provide them the transaction ID that appears in the refund receipt as a reference.

If you booked reservations through a third-party site such as Airbnb, Viator, Get Your Guide and the like, you will have to reach out to the third party for refunds and adhere to their refund policy.