Reservation. Booking can be completed online, by phone, or in person. All bookings must be prepaid.
Modification. You may cancel or modify your reservation without penalties. Please contact us directly. Remember to provide our team with the details of your previous reservation. A confirmation of cancellation or modification will be sent to you by email, chat, SMS or confirmed over the phone. This confirmation will give the amount of your reimbursement and any amounts charged to you. Credit will be refunded back to the original payment method within 10 days.
New reservations are subject to availabilities and rates.
Cancellation. Joon has a free cancellation policy. You'll receive a full 100% refund even for last minute cancellations. You have up to 3 months after your tour date to request a refund.
Refund Methods and Delay. You'll be refunded to the same payment method you used for your booking. We process approved refunds within 10 business days. Once the refund is issued on our end, your bank or credit card provider can take up to 15 business days to issue the funds back to your account. It can also take longer if you're with a non-Canada or non-US bank. If your refund hasn’t appeared after 15 days, please contact your bank directly and ask about pending refunds on your account. You can provide them the transaction ID that appears in the refund receipt as a reference.
Third party bookings. If you booked through a third-party site such as Airbnb, Viator, Get your Guide and the like, you will have to reach out to the third party for any change to your booking and adhere to their policies.