- If you're renting a non-plated scooter with pedals and if you're over 18 years old, you don’t need a driver's license. However, you should still bring two of the following photo IDs: driver’s license / Sunlife card / passport / citizenship card.

- If you're renting a plated scooter, you'll need a valid car driver's license with another government-issued piece of ID. You'll also need to be over 21 years old.

Finally, don't forget your credit card - we need to have it as a guarantee for your rental even if
you choose to pay cash or debit at the end.

It depends on the type of scooter.

Non-plated scooters with pedals - No, you don’t need a driver's license if you're over 18 years old. However, you must show valid photo IDs and proof of age (driver’s licence, Sunlife card, passport, etc.) at the Joon store. In the province of Quebec, Joon e-scooters are legally classified as power-assisted bicycles. This means that they are bound by the same laws that apply to traditional bikes, not motorcycles or cars. If you're under 18, you're welcome to ride as a passenger. You must also be accompanied by a parent or legal guardian who will sign a liability waiver.

Plated scooters - Yes, you’ll need a car driver's license. You must show a valid driver's license and proof of age (driver’s licence, Sunlife card, passport, etc.) at the Joon store. Plated scooters are considered motor vehicles. This means that they are bound by the same laws that apply to cars or 50cc gas scooters. If you're under 21, you're welcome to ride as a passenger.

Yes, it's required by law.

Non-plated scooters with pedals - You must be over 18 years old and provide two valid pieces of photo ID. Riders who are 18 or over do not require a driver's license to operate a scooter with pedals but must show valid photo ID and proof of age (driver’s licence, Sunlife card, passport, etc.) at the point of rental.

Plated scooters - You must be over 21 years old and bring two valid pieces of photo ID (including a valid car or scooter driver's license).

Yes. You must provide a credit card for a temporary hold (a preauthorization). The preauthorization amount depends on the type of scooter, length of rental, additional optional items. It varies between $250 to $500 per rental scooter. 

A preauthorization is not a charge, but it places a lockdown on some of your funds. The available balance on your credit card is reduced by the amount of the preauthorization. Once you return your rental, the pre-authorization is immediately voided by Joon, but it may take up to 15 days to be released by your bank. During this time you will not be able to access those funds, so we recommend contacting your bank/credit card company with any questions.

Yes. You must provide a credit card for a temporary hold (a preauthorization). The preauthorization amount depends on the type of scooter, length of rental, additional optional items. It varies between $250 to $500 per rental scooter.

A preauthorization is not a charge, but it places a lockdown on some of your funds. The available balance on your credit card is reduced by the amount of the preauthorization. Once you return your rental, the pre-authorization is immediately voided by Joon, but it may take up to 15 days to be released by your bank. During this time you will not be able to access those funds, so we recommend contacting your bank/credit card company with any questions.

Reservation: Booking can be completed online, by phone, or in person. All bookings must be
prepaid.

Modification: We can change your rental date at your request. Please contact us directly. Remember to provide us with the details of your previous reservation. A confirmation of modification will be sent by email, chat, SMS or confirmed over the phone. Credit will be refunded to the original payment method within 10 business days.

Cancellation: Joon has a free cancellation policy. You'll receive a full 100% refund even for last minute cancellations. You have up to 3 months after your pickup date to request a refund.

To modify or cancel a reservation, contact us directly with the details of your reservation.

Once you return your rental, the pre-authorization is immediately voided by Joon, but it may take up to 15 days to be released by your bank.

During this time you will not be able to access those funds, so we recommend contacting your bank/credit card company with any questions.

You'll be refunded to the same payment method you used for your booking.

We process approved refunds within 1-3 business days.

Once the refund is issued on our end, your bank or credit card provider can take up to 15 business days to issue the funds back to your account. It can also take longer if you're with a non-Canada or non-US bank. If your refund hasn’t appeared after 15 days, please contact your bank directly and ask about pending refunds on your account. You can provide them the transaction ID that appears in the refund receipt as a reference.

Very easy.

Most people learn in just a few minutes. However, just like learning to ride a bicycle, we recommend you practice until you're very confident before going out into traffic.  

We offer basic operating lessons when you rent a scooter.

Joon electric scooters are fully legal for use on public roads anywhere in Montreal or Toronto.

IMPORTANT:

Non-plated scooters with pedals - You can go on public roads with posted speed limit of 50 km/h. Since these scooters are usually slower than traffic, stick to the right of traffic as you would with a regular bike.

Plated scooters - Plated scooters with a top speed of 70 km/h can travel on roadways with a posted speed limit of 70 km/h or less. Plated scooters with a top speed of 45 km/h should only travel on public roads with a posted speed limit of 50 km/h or less. You cannot go on bike paths or lanes, parks (including Mount Royal) or on the Lachine Canal.  

Also, you are not allowed to ride on sidewalks or pedestrian streets (ex. Prince-Arthur Street in Montreal)